At GoExhaust, we strive to ensure our customers are satisfied with their purchase.

Please review our return and refund policy below:

1. Return Request Window

Any and all returns must be requested and authorized within 7 days of receipt of your order.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

• Items must be in their original packaging.

• Items must be in sellable condition.

Important: We will NOT accept any returns for merchandise that has been damaged during the installation process. We highly recommend professional installation for all products.

3. Defective or Damaged Items

If you receive a defective product, please report the defect within 10 days of receipt.

• Process: Contact us at goexhaust@gmail.com with clear pictures of the product and the specific problem.

• Resolution: Once we confirm the defect, we will provide a free return or exchange service. In these cases, GoExhaust will cover the return and exchange Shipping costs.

4. Returns for Other Reasons

If a return is requested for reasons other than a defect or an error on our part (e.g., changed mind, wrong item ordered by customer):

• The customer is responsible for Shipping costs both ways (original shipping plus return shipping).

• Any additional restocking fees may apply depending on the product type.

5. How to Initiate a Return

Before returning any product, you must contact us via email to receive authorization:

• Email: goexhaust@gmail.com

• Requirements: Please include your order number and attach high-quality photos of the product and its packaging so we can confirm the status.

6. Inspection and Refunds

• Inspection: Once your returned package is delivered to our facility, it will be inspected and approved by our returns department.

• Processing Time: After approval, your refund will be processed back to your original payment channel.

• Timeline: Please allow approximately 3 working days for the refund to appear in your account, depending on your bank's processing time.